Sacher Hotels Betriebsgesellschaft mbH is committed to making its Voucher Shop accessible, in accordance with the Web Accessibility Act (WZG BGBl. I. No. 59/2019 idgF).
This accessibility statement applies to the Voucher Shop on the https://voucher.sacher.com and the related mobile applications.
Compliance Status
This website is partially compliant with Conformance Level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European standard EN 301 549 V3.2.1 (2021-03) according to Directive (EU) 2016/2102 of the European Parliament and of the Council, due to the non-compliance(s) and/or exemptions listed below.
Non-accessible Content
The content listed below is non-accessible for the following reason(s):
Non-compliance with the accessibility regulations:
-
The downloadable PDF vouchers are not fully accessible because accessibility features such as alt-text and tags are not visible after printing. This does not prevent users from gifting or redeeming the vouchers, but it limits accessibility in certain cases.
-
System-generated emails and purchase receipts: These emails are not yet fully accessible, but optimizations are in progress.
Disproportionate burden:
- There are currently no cases where a disproportionate burden exemption is being applied.
The content is not within the scope of the applicable legislation:
-
The voucher PDFs are not covered under the scope of accessibility legislation once printed, as the accessibility features are lost.
Preparation of this Accessibility Statement
This statement was prepared on May 22, 2025.
This statement was prepared based on an assessment carried out by the provider Incert, who developed the website, conducted the audit, and implemented necessary changes to ensure compliance with accessibility guidelines.
The statement was last reviewed on May 30, 2025.
Feedback and Contact Information
We welcome your feedback on the accessibility of the Voucher Shop. If you encounter any accessibility barriers, please let us know:
-
Phone: +43 1 514560
-
Email: accessability@sacher.com
-
Visitor Address: Philharmonikerstraße 4, A-1010 Vienna
We try to respond to feedback within 2 business days.
Enforcement Procedure
If the response from the above contact is not satisfactory, you may file a complaint with the Austrian Research Promotion Agency (FFG). The FFG accepts complaints filed online via the electronic contact form.
The FFG will examine whether the complaint relates to violations of the Web Accessibility Act (WZG), particularly regarding failure on the part of the federal government or associated institutions to comply with the accessibility requirements.
If the complaint is justified, the FFG will make recommendations for action to the federal government or the relevant legal entities and propose measures designed to remedy the problem.